Refund policy

Our promise If something arrives damaged, incorrect, or missing, we will put it right immediately — no questions asked. Email us at info@kotecoffee.co.uk with your order number and a photo and we will send a replacement or issue a full refund within 2 business days.

Your statutory rights Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery for a full refund. To exercise this right, email us at info@kotecoffee.co.uk within 14 days of receiving your order.

Food exemption Coffee is a perishable food product. Once a bag has been opened, it is exempt from the 14-day cancellation right under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. Unopened bags may be returned within 14 days in their original sealed condition for a full refund, excluding return postage.

How to return

1. Email info@kotecoffee.co.uk within 14 days of delivery
2. We will confirm your return and provide the return address
3. Send the unopened bag back via Royal Mail Tracked — keep your proof of postage
4. Once received and inspected, your refund will be processed within 5 business days to your original payment method

Delivery issues If your order has not arrived within 10 working days of your dispatch confirmation, contact us and we will investigate with Royal Mail and arrange a replacement or refund as appropriate.

Contact Kote Coffee UK · info@kotecoffee.co.uk Registered in England & Wales · Companies House No. 16408842 Registered address: Heathfield, St. Pinnock Avenue, Staines, TW18 2HX.